Please note that all customs fees and taxes are the responsibility of the buyer, and not the responsibility of Valley of Gems official.
If any fees or charges are incurred upon the arrival of the parcel into the destination country your local shipping carrier will contact 
you for any payment that might be due. These charges may vary depending on your destination country and the value of the parcel. 
For more information regarding these potential fees and taxes visit your countries’ customs website.  

• If you are uncertain of the merchandise quality or appearance, please discuss any additional
  questions you may have with us before purchasing the merchandise.
  
  
• If you are not satisfied with the merchandise you receive, please contact us IMMEDIATELY 
  and we will assist you in obtaining a replacement of merchandise.
  
  
• We will not refund if you send back damaged Goods.
  
  
• If you are returning the merchandise please DO NOT write jewelry, diamonds, 
  Or gems or any other identifiable luxury item word in order to protect the package 
  against possible theft during transportation.
  
  
• For goods under 500 USD in value – send by Priority mail, Registered mail, 
  Or Fed Ex. Do not declare the value. Do include some lot or auction number identification. 
  Please e-mail us your registered mail, Priority mail, or FedEx number the day you ship.
  So we can acquire insurance. Failure to comply will result in your liability for uninsured return shipments.
  
  
• For goods over 500 USD in value – please contact us for further specific return instructions.
  Mail in a strong envelope so the parcel looks like an ordinary letter with some documents. 
  If you are sending several items, please pack them so they do not damage each other.
  
  
• We are not liable for any shipping charges for return shipping.

• If you receive goods in a damaged condition, please inform the carrier
  (Post Office, UPS , USPS or FEDEX agent) immediately.
  
  
• If you have decided that you do not want a product after it has been shipped,
  But before it arrives, DO NOT REFUSE THE POSTAL DELIVERY.
  
  
• All products must be returned (e.g. shipped to our office) within 7 days of delivery.
  
  
• We will not refund for shipping, insurance.
  
  

Product Return Procedures

The product must be in new, unused, and undamaged condition with all original packaging materials

and unused Certificates. For goods under 500 USD in value – send by Priority mail, Registered mail,

Or Fed Ex. Do not declare the value. Do include some lot or auction number identification.

Please e-mail us your registered mail, Priority mail, or FedEx number the day you ship so we can

acquire insurance. Failure to comply will result in your liability for uninsured return shipments.

For goods over 500 USD in value – please contact us for further specific return instructions.

Mail in a strong envelope so the parcel looks like an ordinary letter with some documents.

If you are sending several items, please pack them so they do not damage each other.

Money Refund Procedures

We will refund money for returned merchandise in the same manner as merchandise which has been paid for.

For example, if you made a purchase using your credit card, we will chargeback the amount to the credit card

you used for the purchase. Once we have received back the Gemstone in timely manner, we will inspect it for any damages.

If there are any significant damages to the product that were not there prior to shipping out to the customer,

then we will not be able to refund you.

All trademarks and logos shown herein are the property of their respective owners "Valley of Gems Official"
All rights reserved. Use of this site constitutes acceptance of Valley of Gems Official Return Policy. 

 
Order Delivery Insurance Terms and Conditions

Our insurance covers loss of goods on arrival and during transit from
Valley of Gems (www.valleyofgemsofficial.com) office to your delivery address.

Overview
Valley of Gems order delivery insurance covers loss of goods
on arrival and during transit from Valley of Gems Official (valleyofgemsofficial.com)
office (Thailand, Bangkok) to the delivery address and damaged goods on arrival.

Definitions
"Client": The trader being a company, partnership, sole trader or other
organisation or any individual, which undertakes to accept Valley of Gems Official Services.
"Services", "Products":  faceted gem stones, carved stones, jewelry,
Or any  other gem stone industry related fields.

Covered Risks
Order delivery insurance covers loss of goods on arrival and
during transit from Valley of Gems (valleyofgemsofficial.com) office
(Thailand, Bangkok) to the delivery address and damaged goods on arrival.

Insurance Cost
1 USD + 1 % of the total goods value



Claims Policy

Valley of Gems Official (valleyofgemsofficial.com) agrees to pay for the loss,
damage, destruction or theft of goods bought by the Insured en route
anywhere in the world, on water, land or in the air.

Notice of Loss
If the insured goods shall be lost or damaged through perils insured against,
The Insured shall notify the Company within 7 days. This Insurance is conditional
upon compliance by the Insured with this clause.

Settlement of Loss
Any claim recoverable hereunder for loss, damage and/or destruction
shall be adjusted and paid immediately upon presentation of evidence
substantiating such loss, damage and/or destruction, and any claim
recoverable hereunder for lost goods shall be adjusted and paid upon
failure to recover the goods lost after a lapse of 7 days, providing the Insured
shall present documentation substantiating such loss and values involved.

Valuation
Valley of Gems Official (valleyofgemsofficial.com) shall not be liable beyond
the actual cash value of the goods at the time any loss or damage occurs
and the loss or damage shall be ascertained or estimated according to
such actual cash value with proper deduction for depreciation, However caused,
and shall in no event exceed what it would then cost to replace the same
with material of like kind and quality.


The Benefits

The following amounts are payable provided all Conditions of the Policy are met:

• Up to the Sum Insured for loss or damage to goods during transit
  
  
• Up to the Sum Insured for theft or robbery of goods during transit
  

The Exclusions

This Insurance does not cover:

• Any act of war declared or undeclared, armed forces training, invasion, riot, or civil commotion.
  
  
• The commission or attempted commission of any criminal/criminal-like act by the Insured
  
  
• Loss or damage caused by wear and tear or deterioration.
  
  
• Property insured under other insurance.

General Conditions

It is a condition precedent to liability that at the time of application
no circumstance is known which might reasonably be expected to prevent
goods arriving at destination.

No claims will be considered unless the original paperwork is provided to the Insurer.

This Insurance is valid only when purchased at time of ordering until
delivery date and receipt of assigned goods has been delivered.

In the event of a claim, the Insured Person hereby consents to the Company
and its Agents obtaining any and all information with respect to tracing of goods.

The Insured claimant must be able to furnish records for the period prior
to the Effective Date of the Insurance. Failure to produce these records may
invalidate claim.

Misrepresentation and Fraud
the entire coverage under this Policy shall be void if, whether before or after loss,
The Insured has concealed or misrepresented any material fact or circumstances concerning
this coverage or subject thereof, or the interest of the Insured therein, or in the case of any fraud
or false swearing by the Insured.

Subrogation
if the Insured shall acquire any right of action against any person, firm or organisation for loss covered hereunder,
The Insured shall, if requested by the Company assign and transfer such claim or right of action to the Company
and will permit suit to be brought in the Insured's name under the direction and expense of the Company.
The Insured shall do nothing after loss to prejudice such rights.

Terms of the Policy
terms which are in conflict with the statutes of the province wherein this Policy is issued, are hereby amended
to conform to such statutes.

Insurance is non-refundable

Extensions to the Insurance
extensions term can only be considered when the Company is contacted prior to Expiry Date.
Any extension not authorised by the Company will be considered void. In the event of unresolved
disputes respecting any claim or portion thereof, the following should be contacted:

Valley of Gems Official 
139 Pan Road, Silom, Bangrak,
Bangkok, 10500
Thailand
Tel: 02-266-6222


The Contract
The application, this policy, any document attached to this policy when issued,
and any amendment to the contract agreed on in writing after the policy is
issued constitute the entire contract, and no agent has authority to change
the contract or waive any of its provisions.

Waiver
The insurer is deemed not to have waived any condition of this contract,
Either in whole or in part, unless the waiver is clearly expressed in writing
and signed by the insurer.

Material facts
A statement made by the insured or person insured at the time of application
for this contract must not be used in defence of a claim under or to avoid
this contract unless it is contained in the application or any other written
statements or answers furnished as evidence of insurability.

Notice and proof of claim
Notice of a claim shall be given in accordance with the claims procedures
clause included in this policy as soon as practical but in no case later than 7 days
from the date a claim arises under this policy. You must also within 7 days
from the date the claim arises under this policy furnish such proof and
additional information as is reasonably possible and if required by the company.

Failure to give notice or proof
Failure to give notice of claim or furnish proof of claim within the time
prescribed by this statutory condition does not invalidate the claim if
the notice or proof is given or furnished as soon as reasonably possible,
and in no event later than 30 days from the date of the contract if it is
shown that it was not reasonably possible to give notice or furnish proof
within the time so prescribed.